Analysing the inevitable failures of Time servers and Display clocks that occur during testing and operation, is an essential engineering process for continual improvement in product reliability. We at MOBATIME, with our higly experienced team determine the cause of failure to prevent future occurrence, and to improve the performance of the device, component or structure. Failure analysis can be done either in MOBATIME India premises or on site (customer/project site), depend on customer's will and also depends on type of failure if repairable at site or not. We also provide 24x7 technical support over phone/email to resolve the issue if this can be resolved remotely.
On-site analysis and rectification is only possible for failures like Configuration, GPS reception, Loss of synchronization, firmware upgradation or for any general failure except Hardware failure. If Hardware failure occurs, the device has to be sent back to our MOBATIME India office for further diagnosis.
In case of any material or device defects you can take advantage of our repair process. On request, cost estimates can be made for repairs. For any Application/Support related queries, please write us on firstname.lastname@example.org or call us on 011-41011746
Please download & fill out your repair request for devices and your description of the issue on the repair form. Send the completely filled-out form together with the product.
Please make sure that the product is well packed, send it back to the following address:
Mobatime India Pvt.Ltd
Office Flat No. 511, 5th Floor DDA-1 Building
District Center Janakpuri - 110058 New Delhi (India)
Contact No: 011-41011746
Office Hours: 10:00 Hrs to 18:00 Hrs
Working Days: Monday to Friday